Telus and Modems and Wireless = ARRRGGGGGHHHHHHH!!!!!!

Telus had 25 minute wait times when I called for assistance this afternoon. That's not good. Didn't they get into trouble from the CRTC a few years ago for their crappy service? I left a call-back request and they called back just as we sat down to supper. An hour and 15 minutes later, we thought the problem was solved and I said good-bye to Melissa, connection specialist and pug owner. Then I discovered that, even though mine, Jane's and the iPhone connect, Norm's computer can't. So I tried moving the modem into his office and connecting him with the ethernet cable. Then my wireless stopped working, so I had to bring the modem back (it is for work after all...). Norm's computer is 7 years old and stuffed too full of information to run efficiently, but it should still connect. I'm so exhausted I can't think straight and I hate to leave him without his computer tonight, but I'm not sure I can work through this without some sleep, and tomorrow is such a busy day I will have to get up earlier than usual to fix it before I go to work. Sigh...